Concurrent Session:
SRV Implementation at the Point of Contact

When we put ourselves in the shoes of service recipients, we see that much of their actual experience is transacted through their relationships and engagements with people who are in direct contact with them. A key question here is how to recruit people into meaningful involvement, especially into freely-given relationships. Another question is how to influence ‘point of contact’ interactions in ways that will facilitate more opportunity for the good things in life and decrease the likelihood of further wounding. This presentation will examine approaches that have demonstrated some effectiveness in responding to these questions and which might receive greater emphasis. SRV themes of consciousness, identification, model coherency, and mindsets will be referenced throughout and personal experiences with these approaches will be offered.